Privacy Policy

1. Introduction

Studio Santai (“we,” “us,” “our,” or the “Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or use the Studio Santai website (the “Site”), place an order, or otherwise interact with us.

By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein. If you do not agree with these practices, please do not use the Site or provide personal information to us.
 

2. Information We Collect

We may collect the following categories of personal information:

• Identity and Contact Information: name, email address, telephone number, shipping and billing address.

• Order and Transaction Information: order details, purchase history, payment-related information processed by our payment providers (we do not store full card numbers).

• Communication Information: messages, emails, or other communications you send to us.

• Technical and Usage Information: device information, browser type, IP address, pages visited, and other data collected automatically through cookies and similar technologies, as described in our Cookie Policy (if applicable).
   

3. How We Use Your Information

We use your personal information to:

• Process, fulfil, and deliver your orders, including sharing necessary details with production partners, shipping carriers, and payment processors.

• Provide customer support and respond to inquiries, complaints, or requests.

• Prevent, detect, and investigate fraud, security incidents, and other illegal or harmful activities.
   

4. Sharing and Disclosure of Information

We may share your personal information with:

• Service Providers: including payment processors, fulfilment partners, shipping carriers.

• Legal and Regulatory Authorities: where required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety and that of others.

We do not sell your personal information. We require our service providers to use your personal information only for the purposes we specify and in accordance with applicable data protection laws.

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5. International Data Transfers

Studio Santai operates internationally and may transfer your personal information to countries other than your own, including to production and fulfilment partners, payment processors, and service providers located in different jurisdictions. By using the Site and providing your personal information, you consent to such transfers, which will be conducted in compliance with applicable data protection laws.

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6. Data Retention

We retain your personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, to comply with legal obligations, resolve disputes, and maintain appropriate business records. When personal information is no longer needed, we will securely delete or anonymize it, unless further retention is required by law.

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7. Security

We implement reasonable technical and organizational measures designed to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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8. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to, correction of, or deletion of your personal information.

• Object to or restrict certain processing activities.

• Withdraw consent where processing is based on consent.

• Request data portability in a structured, commonly used format.

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9. Children’s Privacy

The Site is not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the Site with a revised “Last updated” date. We encourage you to review this Privacy Policy periodically. Your continued use of the Site after any changes constitutes acceptance of the updated Privacy Policy.