At Studio Santai, we want you to be completely satisfied with your purchase. To help us resolve any issues quickly and fairly, please read the following policy carefully.
 

1. Unpacking Your Order

We strongly recommend that you record a continuous video while unpacking your order, starting from the unopened parcel and showing the condition of the packaging, the opening of the parcel, and the items inside.

The unpacking video may be required as supporting evidence if your order arrives damaged, defective, or incorrect. Please retain the original packaging until you have confirmed that your order has arrived safely and correctly.
 

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact Studio Santai within 7 calendar days of delivery.

To allow us to investigate and resolve the issue, please provide:

• Your order number;

• A clear video of the unpacking process;

• Clear photographs of the item(s);

• Clear photographs of the external and internal packaging;

• Photographs or video clearly showing the damage, defect, or incorrect item; and

• A brief description of the issue.

Please do not dispose of, alter, repair, wash, use, or otherwise modify the affected item or its packaging before we have reviewed your claim, unless necessary for safety reasons.

Once we have reviewed the information provided, Studio Santai will determine whether the item qualifies for a resolution under this policy. The appropriate resolution will depend on the nature of the issue, product availability, and the circumstances of the claim.
Where an item is confirmed to be damaged, defective, or incorrectly supplied, we may, at our discretion and subject to availability, offer:

• A replacement item;

• Store credit.
   

3. Hygiene & Personal-Care Products

For hygiene and safety reasons, candles, soaps, and body-care products cannot be returned or exchanged once they have been opened or used, unless the product is confirmed to have arrived damaged, defective, or incorrect.

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4. Change of Mind & Incorrect Selection

We do not accept returns or exchanges for:

• Change of mind;

• Incorrect size selection;

• Incorrect product selection;

• Personal preference;

• Items that have been used, washed, altered, or damaged after delivery; or

• Minor colour variations resulting from differences in individual screen, monitor, or device settings.

We recommend carefully reviewing product descriptions, dimensions, sizing information, materials, colours, and other product details before placing your order.
 

5.  Returns

Each print is specially made to order for you, and therefore we are unable to offer exchanges or returns.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with the required supporting information. Once the issue has been confirmed, we can offer a replacement or a store credit. Returns are not available.
 

6. Important Notice

Please inspect your order as soon as possible after delivery. Claims for damaged, defective, or incorrect items must be submitted within 7 calendar days of delivery.
 

Studio Santai is committed to handling legitimate issues fairly and providing an appropriate resolution as reasonably as possible.

This policy applies to purchases made directly through Studio Santai and should be read together with any applicable terms and conditions of sale.