Shipping Policy

Production and Sourcing

Studio Santai works with production partners in various locations around the globe to ensure the best quality and more efficient delivery. Your order may be produced and shipped from the facility best suited to your item and destination.
 

Our art prints are produced on environmentally conscious, FSC-certified paper where stated in the product description. Selected framed canvas products use sustainably sourced wood and high-quality printing designed for clear, vibrant, long-lasting colour.
 

Our candles, soaps, and body-care products are gluten-free, nut-free, and vegan. They are made using environmentally friendly production and processing practices that respect human health and aim to use natural resources responsibly.
 

Production time for your order takes 3 to 6 working days. Our prints are dispatched within 2–3 business days after production is complete.
 

Estimated Delivery Times
 

Overall delivery times, including production and shipping, are approximately:

• United Kingdom: 3–5 business days

• United States: 3–5 business days

• Europe: 5–7 business days

• Australia: 5–7 business days

• Rest of the World: 10–15 business days
   

These timeframes are estimates only and may vary depending on product availability, fulfilment location, destination, carrier service, customs clearance, weather, and other factors beyond our control.
 

Tracking

Every order includes tracking. Once your item ships, you will receive an email with your tracking information. It is important that you monitor your tracking status, especially for international orders, and be available to receive the package or follow any carrier instructions.
 

Duties, Taxes, and Import Charges

International orders may be subject to import duties, taxes, VAT, or customs fees imposed by the destination country. Unless these charges are clearly collected at checkout, they are the customer’s responsibility.
 

Shipping Issues

If your tracking shows that your package has been delivered but you have not received it, or if your package appears to be delayed or lost, please contact us within 7 days with your order number and tracking details so we can assist.